Subject: Tech Support Candidate - Abhishek Singh Kaurav
From: Abhishek Singh Kaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 23:36:30 -0500

Tech Support
Test

Name

Abhishek
Singh Kaurav

E-mail

[email-masked]

Phone Number

(474005) 9098361407

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Empirical solution pvt.ltd.

Associate Engineer

1 year 3
month

27000 / month

Previous Employer 1

SAVS

Technician

1 year

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It depends on error, if error 304 that means
client didn't get response from other side. It does get in problem of internet
connection. Other circumstances may be like Lan cable was not connecting,
Firewall get on or other things.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First go to
the taskbar will do on to bluetooth after on bluetooth then check the which
device have to connect in the bluetooth after all gonna then connect to
Bluetooth devices.

What according to you makes you a
good candidate for customer service or technical support job?

First Priority there come to the To reduce the problem in
minimum time, handled tk customer with potential behavior.

On a
scale of 1 - 5 please rate your fluency in spoken English

4