Subject: Tech Support Candidate - Vanshika Pal
From: Vanshika Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 16:06:56 -0500

| | Tech Support Test

Name | Vanshika Pal
E-mail | [email-masked]
Phone Number | (+91) 9826493872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global | Remote support | 10 feb | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet source
2. Check VPN is connected or not
3. Proxy
4. User have acces og given link

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open BT in mobile. And paire with speaker
And connected.

What according to you makes you a good candidate for customer service or technical support job?

To resolver user quree.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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