Subject: Tech Support Candidate - Mohd Asad Khan
From: Mohd Asad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 14:15:36 -0500

| | Tech Support Test

Name | Mohd Asad Khan
E-mail | [email-masked]
Phone Number | (+91) 9667035824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla ( Shaheen Bagh)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact InfoTech | Network Engineer | | 16k
Previous Employer 1 | Convergent Communication Pvt.Ltd | Network Support Engineer | 23-03-2020 | 12K
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is.Open a new tab and check to see if I can load another website like google.com or mozilla.org.
If I can open another site, skip down to The problem only happens with certain websites.
If I can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1
I will on the Bluetooth speaker
Step 2
and I will turn on the mobile Bluetooth.
Step 3
and  i will pair both device
after that speaker will be connected and service working fine.

What according to you makes you a good candidate for customer service or technical support job? | sir i think a customer service professional must maintain a positive attitude.who come with a positive attitude are always optimistic and respectful in their interactions with customers. for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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