Subject: Tech Support Candidate - Alok Raj Raj
From: Alok Raj Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 11:01:02 -0500

Tech Support
Test

Name

Alok Raj
Raj

E-mail

[email-masked]

Phone Number

(+91) 9810709913

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon sector 5

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Delhi public school Pataudi

System analyst

Working

30k

Previous Employer 1

Best Western Sky city hotel

IT
executive

2 September 2019

18k

Previous
Employer 2

Expertserv.solution

Sr system engineer

25 October
2021

25k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open your browser. In the address bar at the top,
type in google.com, then push Enter or Return. Make sure you're able to load
Google.com. Once this loads, make sure you're able to search. Type something in
the Search box, then select Google Search. Make sure search results load
properly. If searching doesn't work, then there's reason to believe that you're
not connected to the Internet. Fix the connection issue before proceeding. How
to Fix My Internet ConnectionLearn how to troubleshoot Internet connectivity
issues for any device(s) you have that are struggling to access the Internet. My
Internet Doesn't Work.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
unit using the Power switch. ... Using the native controls on your Bluetooth
device, select the “ISB23” in your Bluetooth settings to pair. ... When
successfully paired and connected, the Pairing/Line In Indicator will display a
solid blue light and a beep will sound from the unit.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have a good manner to listen to concern of customer
carefully after that we have to think about on customer queries.then how can we
resolve that issue normally.like any issue remotely and physically I can do
that.

On a scale of 1 - 5 please rate your fluency in
spoken English

3