Subject: Tech Support Candidate - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:32:38 -0500

Tech Support
Test

Name

Vishal
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9999182554

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Evalueserve.com Pvt. ltd.

System Admin

Currently
Working

Previous Employer 1

Dell International Pvt.
Ltd.

System Engineer

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I'll check Internet is working or
not, if there is have any proxy or Internet issue then we will rectify
internally the same.

We will also check to open Website in our end is it open or not.

We will also try to ping the Website name from User machine is it reachable or
not.

might be the issue have user does not have of access or blocked Website which is
comes in Media Category.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all switch on Bluetooth Speaker and make a searchable device to connect with
Mobile Device.

Go in the phone General setting- Switch On Bluetooth then add speaker
accordingly if have code or password to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

First of all I listen the problem which is facing by with
Customer end and diagnose accordingly and give best solution to fix the issue
ASAP of SLA based.

On a scale of 1 - 5 please rate your
fluency in spoken English

5