Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 09:12:38 -0500

| | Tech Support Test

Name | Nikhil Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503526888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ava business consulting and risk management llp | Internal auditor | 19 feb | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step to open tab yes bluetooth option on mobile after that on the bluetooth after connect the bluetooth through mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am very calm guy i know to handle the customer i also done it before as well in my past experiance
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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