Subject: Tech Support Candidate - Pritam Singh
From: Pritam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 22:48:34 -0500

Tech Support
Test

Name

Pritam
Singh

E-mail

[email-masked]

Phone Number

(110070) 8882905147

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Vasant Kunj (South
Delhi)

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Melon infotech

Technical Support
executive

28000

Previous Employer 1

Supertech Systems &
Services

Technical support executive

24000

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check what's showing the error,
then accordingly do the further checking process. If website is correct then I
will check the internet connection and other things problem.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1) Firstly I will on Bluetooth in my mobile.

2) switch on the speaker and their Bluetooth switch.

3) Now checking the device name in my mobile phone that are showing in the
Bluetooth list.

4)Connect the same speaker device. After that bluetooth speaker proper
working.

What according to you makes you a good candidate
for customer service or technical support job?

As per
according to me, firstly proper listening and understanding the customers
issues. After that step by step his providing to resolution. Finally if issue
resolved than I will taking the customer satisfaction feedback thru sms or
feedback link mail.

On a scale of 1 - 5 please rate your
fluency in spoken English

4