Subject: Tech Support Candidate - VIKRAM SINGH
From: VIKRAM SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 02:22:57 -0500

| | Tech Support Test

Name | VIKRAM SINGH
E-mail | [email-masked]
Phone Number | (+91) 9920949393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECLERX SERVICES LTD | SENIOR ANALYST | 21/03/2021 | 32000
Previous Employer 1 | WYSETEK SYSTEM TECHNOLOGIES PVT LTD | FM ENGINEER | 30/11/2019 | 20000
Previous Employer 2 | NSC GLOBAL PVT LTD | HELPDESK ENGINEER | 15/08/2016 | 33000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) 1st i will check google is opening or not
2) If yes, Will clean up my browser and will also check on alternate browser
3) Check for proxy and using different internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on bluetooth of mobile
2) Turn on bluetooth speaker
3) Mobile will automatically detect bluetooth device name in available device
4) click on connect , some times it gets connected automatically some time it ask for pair
5) Click okay and mobile will be connected

What according to you makes you a good candidate for customer service or technical support job?

Understanding exact customer issue by asking them suitable questions and then resolving the same in less amount of time
this makes good candidate for customer service or technical support job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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