Subject: Tech Support Candidate - Mohd Anas Ahmad
From: Mohd Anas Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 01:06:22 -0500

| | Tech Support Test

Name | Mohd Anas Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9310769785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Microsoft Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services Ltd | Senior Process Associate | 12 July 2021 | 32000
Previous Employer 1 | Concentrix | Technical Support Associate II | 03 June 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox's cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems
First, let's figure out where the problem is
With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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