Subject: Tech Support Candidate - Mukesh Kumar Yadav
From: Mukesh Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 00:07:38 -0500

| | Tech Support Test

Name | Mukesh Kumar Yadav
E-mail | [email-masked]
Phone Number | (91) 8285516462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland LTD | Administrator -EUS | currently working. | 30k
Previous Employer 1 | Indiabulls Housing Finance Limited | Desktop Support Engineer | 30th May 2020 | 24.5 k
Previous Employer 2 | INCEDO | Engineer –Desktop Support | 31st May 2016 | 16K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step: Clear recent history, coolies, caches and temp file and check.
Second step: if issue is reported again, then check on public internet, if able to open website on public network then approach to our network team to check allow access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap more. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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