Subject: Tech Support Candidate - Tarun Gupta Tarun
From: Tarun Gupta Tarun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 13:39:57 -0500

| | Tech Support Test

Name | Tarun Gupta Tarun
E-mail | [email-masked]
Phone Number | (91) 8800788926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chetu | Software Engineer | | 32000
Previous Employer 1 | VISHV BOOKS PRIVATE LIMITED | Operations Executive | 28/06/2021 | 22100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my Internet connection first whether it us 2orking or not. If Internet is working then I will check firewall for website access or part access
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair Bluetooth with Mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I am having relevant skills and more than 8 years of Industrial exprience. I worked as
a Junior Assistant for 5 years in college where I deal with students both Indian and Foriengers and Professors as well and handle more than 100 systems, Server, Mail server, WiFi server etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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