Subject: Tech Support Candidate - Roshan Mandal
From: Roshan Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 11:37:24 -0500

| | Tech Support Test

Name | Roshan Mandal
E-mail | [email-masked]
Phone Number | (9819800300) +977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kathmandu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Ms-SQL,Mail Server,Active Direactory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Civil Group Of Company | IT Officer | Present | 25000
Previous Employer 1 | Softech Foundaion Pvt. Ltd. | System adminstrator | 2021 | 20000
Previous Employer 2 | Muncha Internet Venture | Hardware & Network Technician | 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet Connection
2.Dns Flush
3.Web Browser Catch history clear
4.Trace www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth Speaker and Mobile phone.
2.Search Bluetooth Name from mobile phone.
3.Pair with Bluetooth Speaker.
4.Allow audio and music from mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1.Good Communicate with customer.
1.Carefally Listing from customer issues
3.Solve customer issues

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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