Subject: English Language Test - Mohammad Shahid
From: Mohammad Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 10:47:14 -0500

| | Foreign Language Screening Test

Name | Mohammad Shahid    /  (+91) 6394051718    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi .

Thank you for contacting us and giving us the opportunity to serve you.

Accept our apologies for the inconvenience you are experiencing.

We would like to inform you that our team tried to deliver your order but the address was incorrect. Please share your correct address. We will be glad to deliver your order.

Please allow us little more time. It will be resolved soon.

We appreciate your patience.

Best Regards
The Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day,

Thank you for your email. We take costumer satisfaction seriously.
We are really glad to hear from you.
First of all, I'm sorry for the disappointment you have faced. We are happy with your feedback. It allows us to address any issue that may arise and helps us to improve our services.
We are blessed that you have chosen our company as your service provider and we look forward to the opportunity to address your concerns and earn your continued trust. We guarantee you that your order will be delivered as soon as possible and strict action will be taken against the concerned employees.

We truly regret about inconvenience and make sure you provide better services in the future.

Thanks & Regards
The Support Team

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