Subject: Arabic Language Test - Md Zafar Alam
From: Md Zafar Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Jan 2022 10:23:11 -0500

| | Foreign Language Screening Test

Name | Md Zafar Alam    /  (+91) 9711083337    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir!
We are sorry for the inconvenience regarding your recent product hand bag ordered. Our delivery boy tried to contact you after reaching at your location but we found an issue with your location that the mentioned location was incorrect,therefore he could not deliver your product.It was a bit confusing for him and after giving so many calls he returned the ordered product to our nearest hub.We would like to suggest you that you please check your delivery address once and place the order again.
Warm Regards
Md Zafar Alam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer Abdul

Thank you for writing to us.

We have forwarded your request to the concerned team and our team will check and do the needful. Patience is much appreciated and we regret the inconvenience caused.
​
We value your association with us and we are glad that you want to continue choosing our service again but unfortunately our system needs some time to re-assess the profiles and get ready again to be able to serve you again.
We would really appreciate your patience in this matter and apologize for any convenience caused.

Once again we apologize for the inconvenience. Thanks for understanding.
thanks & regards
Md Zafar Alam

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