Subject: Tech Support Candidate - Manish Poddar
From: Manish Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Jan 2022 01:23:50 -0500

| | Tech Support Test

Name | Manish Poddar
E-mail | [email-masked]
Phone Number | (91) 7061176805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | CCS Level 2 | 24 Jan 2022 | 43000
Previous Employer 1 | Convergys India PVT | Tech Support Level 2 | 15 Aug 2018 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear Browsing Data is a browser extension which enables you to delete browsing data, such as cookies, history and cache, directly from the browser toolbar. The toolbar button can be configured to clear all browsing data with a single click, or to show a list of data types available for clearing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Understanding customers Issue provide them Best Technical support to make customers job done easily and make customers happy Via perfect solution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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