Subject: Tech Support Candidate - Vikas Jha
From: Vikas Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 20:45:57 -0500

Tech Support
Test

Name

Vikas
Jha

E-mail

[email-masked]

Phone Number

(+91) 9911562923

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nangloi new delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nseit

IT Administrator

Currently working

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly we check the network.
If network connection is good then there are no issue opening any site. Second
is check firewall policy is off or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the Bluetooth of your device.
Then turn discoverable the setting from the Bluetooth setting then turn on
bluetooth speaker Bluetooth then search it on the mobile then you connect with
them.

What according to you makes you a good candidate
for customer service or technical support job?

I do the
hard work for my company. I am showing my strong technical skills in my work.

On a scale of 1 - 5 please rate your fluency in
spoken English

4