Subject: Tech Support Candidate - DANISH HABIB
From: DANISH HABIB <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 06:46:32 -0500

| | Tech Support Test

Name | DANISH HABIB
E-mail | [email-masked]
Phone Number | (91) 9871092709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMIA NAGAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GOHRA INDIA PVT LTD | ONBOARDING ANALYST | NA | 20K
Previous Employer 1 | ASCENT INTERNATIONAL SCHOOL | OFFICE ASSISTANT | 20-09-2021 | 20K
Previous Employer 2 | ANZ LAWZ | OPERATIONS EXECUTIVE | 20-05-2017 | 19.8K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I WILL FIRST CHECK WHETHER MY INTERNET CONNECTION IS WORKING FINE OR NOT.IF THIS DOES NOT WORK, I WILL THEN CLEAR CACHE FILES OF MY COMPUTER BY GOING IN RUN COMMAND.IF THIS DOESNOT WORK I WILL CHECK FIREWALL SETTINGS OF MY COMPUTER.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRSTLY I WILL TURN ON BLUETOOTH SPEAKER, THEN I WILL TURN ON MY MOBILE PHONE BLUETOOTH AND  WILL SEARCH FOR THE BLUETOOTH SPEAKER BY CLICKING ON SEARCH BLUETOOTH DEVICES, WHEN MY PHONE HAS FINISHED SEARCHING FOR THIS BLUETOOTH SPEAKER, I WILL CLICK ON THIS BLUETOOTH SPEAKER DEVICE AND FINALLY CONNECT WITH THIS BLUETOOTH SPEAKER ON MY MOBILE PHONE.
What according to you makes you a good candidate for customer service or technical support job? | I AM A GOOD CANDIDATE FOR THIS PARTICULAR ROLE BECAUSE I HAVE GOOD WRITTEN AND SPOKEN ENLISH AND I ALSO HAVE GOOD EXPERIENCE IN THE SAME DOMAIN.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |