Subject: Tech Support Candidate - Uppu Shiva Sai Teja
From: Uppu Shiva Sai Teja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 03:52:29 -0500

| | Tech Support Test

Name | Uppu Shiva Sai Teja
E-mail | [email-masked]
Phone Number | (+91) 9515345707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keolis Hyderabad Mass Rapid Transits Systems (Hyderabad Metro Rail) | AFC Maintainer | 15/02/2022 | 18000.00
Previous Employer 1 | Skypro Technologies ( Wipro) | Desktop Support Engineer L-1 | 05/12/2018 | 10000.00
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 i Will check with internet connection is it working or not.
Step 2 if the internet is working i will check with the blocking settings wheather any extensions is blocking the page to open or not
Step 3 after allowing all the Blocking Settings will delete the cache files and then will open the Website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Turn ON The Bluetooth in Mobile and Turn ON the Speaker
Step 2 Search for the nearby Devices in Mobile Phone and Then select the speaker to pair with the mobile phone.
Step 3 Bluetooth then connects with the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

1. Good verbal Communication
2. Good Behaviour and smiling Attitude
3. Attractive Speaking Ability
4. Smart and soft answering to convince the Clients
5. Pleasing Nature
6. Discipline
7. Punctuality
8. Time Management towards work completion

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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