Subject: Tech Support Candidate - YASIR KHAN
From: YASIR KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 01:43:48 -0500

| | Tech Support Test

Name | YASIR KHAN
E-mail | [email-masked]
Phone Number | (91) 8923071861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rudrapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windwos Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varuna Group | IT Executive | currently working | 23000
Previous Employer 1 | VDA INFOSOLUTIONS PVT. LTD. | DESKTOP SUPPORT ENGINEER | 31 MAY 2021 | 19000
Previous Employer 2 | JUPSOFT TECHNOLOGIES PVT. LTD. | TECHNICAL SUPPORT EXECUTIVE | 18 AUG | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If a website is not opening. I will raise a request in IT ticketing tool, if it's available otherwise i will call IT Helpdesk Support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 step: I will turn on power on Bluetooth Speaker.
2 Step: then I will turn on Bluetooth on both device.
3 Step: after that i will click on search Bluetooth device on mobile.
4 Step: When it will show the speaker name, I will click on it to pair it with the mobile.
done.

What according to you makes you a good candidate for customer service or technical support job?

Because I have what it takes to fill the requirements of this job, Solve customer problems using my excellent customer service skills. I have the experience and expertise in the area of customer support that is required in this position.
And finally i will say that my passion for this job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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