Subject: Tech Support Candidate - Sitanshu Shukla
From: Sitanshu Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Jan 2022 01:33:08 -0500

| | Tech Support Test

Name | Sitanshu Shukla
E-mail | [email-masked]
Phone Number | (91) 9670024136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhangel Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dixit Infotech | Desktop Support | 10 Jan 2022 | 17904
Previous Employer 1 | Aforeserve Pvt.Ltf | Desktop Support | May 2018 | 8000
Previous Employer 2 | Iqor Globel Pvt. ltd. | Hardware support | July 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Frist See what error are given .
Then confirm issue belong from network, windows or website .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go on start button then go into control pannel then Hardware and device then search Buletoth and speaker then connect.
What according to you makes you a good candidate for customer service or technical support job? | Skills make me a good candidate for customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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