Subject: Tech Support Candidate - Vibhor Mathur
From: Vibhor Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 12:27:52 -0500

| | Tech Support Test

Name | Vibhor Mathur
E-mail | [email-masked]
Phone Number | (91) 8130164806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. If router power of, turn on.
3. Check if the same network we are using that we need to use and it is in range with good signal.
4.internet speed.
5 forget and connect with network again.
If server down contact service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on the bluetooth icon
Search
Select device
Enter key
Use the device

What according to you makes you a good candidate for customer service or technical support job?

I have worked on printer connectivity.
Mac and windows
Dhns, nat, subnet, apipa etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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