Subject: Tech Support Candidate - Ruhi Khan
From: Ruhi Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 11:43:17 -0500

Tech Support
Test

Name

Ruhi
Khan

E-mail

[email-masked]

Phone Number

(91) 80760288358

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Akshardham

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Precision infomatic

Service desk executive

10
feb2022

23k

Previous Employer 1

Hcl services

Service desk
executive

3 oct 2018

15k

Previous Employer 2

Bajaj auto

Trainee
engineer

31 aug

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check error code if it's showing as this
website not allowed in this network mean it's blocked from server. If other
errors showing like site not working need to check system have internet
connection if network available then also having issue delete clear old history
check advance setting if cookies are blocked uncheck that and check website
again .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1power on Bluetooth device.

2 open Bluetooth option in phone and select your device and click on connect
button. And check sound

What according to you makes you a
good candidate for customer service or technical support job?

1 I'm always wanted to learn new things.

2 good listener.

3 able to handle pressure

4 knowledge of it peripherals device and it ticket tool.

On a scale of 1 - 5 please rate your fluency in
spoken English

4