Subject: Tech Support Candidate - Haidar Raza
From: Haidar Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 08:51:18 -0500

| | Tech Support Test

Name | Haidar Raza
E-mail | [email-masked]
Phone Number | (91) 8107916796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarpur, Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Analyst | N/A | 16590
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection Whether it is connected or not, if connected I will reconnect it and check, if that also doesn't resolved the error then I will try to access via incognito mode or I can simply reset the browser and try. In most cases doing these troubleshooting can fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are multiple things needs to be done to connect the blood device to the mobile phone.

1. You need to make sure that your mobile Bluetooth is enabled and available for pair
2. Secondly, you need to go to the settings and select the Bluetooth device which you're trying to pair.

What according to you makes you a good candidate for customer service or technical support job? | You have to be very polite, friendly and focused while assisting and helping users through call and chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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