Subject: Tech Support Candidate - Shuaizab Ayaz
From: Shuaizab Ayaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 08:00:32 -0500

Tech Support
Test

Name

Shuaizab
Ayaz

E-mail

[email-masked]

Phone Number

(+91) 7017644251

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida 62

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Customer service

Working

Previous Employer 1

One9T technologies

Troubleshooting
advisor

9-Jan-2020

Previous Employer 2

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check the internet issues. And then
clear cache of that browser and temporary files.

I will check Date and Time on computer.

If nothing works, then restart the computer and try again.

If again it doesn't work, change the browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

-Turn on
Bluetooth Mobile by visiting settings and make it visible to other device.

- Turn on Bluetooth on Speaker.

- If mobile is able to find the speaker automatically then just tap and
connect.

- If not then search for the avilable devices and tap connect.

What
according to you makes you a good candidate for customer service or technical
support job?

- I am ready to work under pressure.

- I am having technical knowledge about computer as well.

- I am having pleasent way of expressing my words.

On a scale of 1 - 5
please rate your fluency in spoken English

4