Subject: Tech Support Candidate - Karishma Singh
From: Karishma Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:52:51 -0500

| | Tech Support Test

Name | Karishma Singh
E-mail | [email-masked]
Phone Number | (91) 7011145667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Barclay's | Process advisor | 30 october | 25000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : check settings and restart .Make sure wifi is on .Then turn it off and on again to reconnect.
Step 2 : find the problem type phone , try connecting to the wifi network with another device ,like laptop or other devices.
Step 3 : Troubleshoot by problem type .Phone ( check the wifi setting ,check your internet package ,scan for viruses).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : swipe down from the top of the screen .
Step 2 : touch and hold Bluetooth
Step 3 : tap pair new device .If you don't find pair new device ,check under available device or tap more .Refresh
Step 4 : tap the name of the Bluetooth device you want to pair with your device
Step 5 : follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help ,show to customers that you understand their frustration by emphasized and sympathized them and give best options and recommendation to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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