Subject: Tech Support Candidate - Rahul Navjyoti Giri
From: Rahul Navjyoti Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:40:47 -0500

| | Tech Support Test

Name | Rahul Navjyoti Giri
E-mail | [email-masked]
Phone Number | (+91) 8511330425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel LTD. | ISP Engineer | Currently Working | 33000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check network connection from wifi settings
2-on-off airplane mode.
3-restart my computer
4-Now enjoy browsing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- go Bluetooth Setting section
2-on Bluetooth connection
3-paired device
4-enjoy

What according to you makes you a good candidate for customer service or technical support job?

1-Listen carefully his/her problem
2-try to solve problem
3-try to satisfy our customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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