Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:26:59 -0500

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (+91) 8299867129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
0365, Azure etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IT by design. | System administrator | 2 months | 38000
Previous Employer 1 | Velocis systems Pvt Ltd | Associate network engineer | 9th May 2021 | 16200
Previous Employer 2 | Jerking infortrain | Sr technical trainer. | Don't remember. | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Most probably the troubleshooting depends on the type of error occurred. The issues could be with proxy, or it could be with internet speed and also the there could be a problem with the website itself. So it totally dependents on the type of issue and error or code shown on screen.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of mobile, power on the speaker, from the settings on the mobile, reach out to bluetooth option and search for the the speaker name, click on the name of speaker, click on pair. Its done. If the speaker is not in pairing mode then will will get the speaker onto the pairing mode with remote or we can also restart the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have been into IT for about 6 years. I have worked with all types of clients and also very much aware about the handling the angey and irritate clients. I also have very good knowledge on technicals and analysis of the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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