Subject: Tech Support Candidate - MANISH KUMAR MISHRA
From: MANISH KUMAR MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Jan 2022 07:19:22 -0500

Tech Support
Test

Name

MANISH
KUMAR MISHRA

E-mail

[email-masked]

Phone Number

(91) 9004969011

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

mumbai

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITSource Technologies Limited

L2 Sr. Technical
Support

working

24

Previous Employer 1

Net Business Solutions

desktop support
eng

11
feb

17

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open your browser. In the address bar at the top,
type in , then push Enter or Return

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before
proceeding

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too. Second is attitude,
a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company. Lastly, education, though it is very
important to some that you finished at least a diploma it doesn't necessarily to
others. Some companies gives priority to trainings that are particular to the
job you are applying

On a scale of 1 - 5 please rate your
fluency in spoken English

4