Subject: Tech Support Candidate - Akash Singh
From: Akash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 10:19:49 -0500

| | Tech Support Test

Name | Akash Singh
E-mail | [email-masked]
Phone Number | (91) 8130107626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keen & able | L2 | N/A | 18000
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first internet icon it’s connected or not if internet if working so I will check ping ndtv.com if result is RTO than I will chase to network team also I will check ndtv is allowed or not in the company many companies are restricted sites and own sites are allow for their employees.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start a Bluetooth device than go to my mobile phone and on the Bluetooth and search the Bluetooth device and pair the same and it’s will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | I’m very helpful person and my word are very polite to user. When is very angry than I will try to use calm down and troubleshoot that issue of user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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