Subject: Tech Support Candidate - Kundan Negi
From: Kundan Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:59:12 -0500

Tech Support
Test

Name

Kundan
Negi

E-mail

[email-masked]

Phone Number

(91) 9643496859

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT Data

Network Engineer

Till date

23000

Previous Employer 1

Axis telecom

Desktop support
engineer

April 2018

18000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First we will check the internet connectivity

And we will check also the site is working in other system or not

Then we will check the browser cache and cookies

And will ping the site also

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
setting

Then turn on the Bluetooth option

And select the Bluetooth name from the list

And connect

What according to you makes you a good candidate
for customer service or technical support job?

First we
have to listen the customer problem first

We have to be  calm and polite with customer

And he should be fully setisfy with our solutions.

On a scale of 1 - 5
please rate your fluency in spoken English

4