Subject: Tech Support Candidate - Ankush CHAUHAN
From: Ankush CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:25:44 -0500

| | Tech Support Test

Name | Ankush CHAUHAN
E-mail | [email-masked]
Phone Number | (201301) 8376814558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | New System Sales | Support Engineer | Currently working | 28000/-
Previous Employer 1 | Renovision automation Pvt. Ltd | Support Engineer | 30-mar-2016 | 12200/-
Previous Employer 2 | LRS services pvt. Ltd | Support Engineer | 30-Aug-2020 | 15000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am getting some error then I'll check then
1. Check proxy
2. Clear cache
3. Check for malware
4. Restart browser
5. Clear browser history
6. If need restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth speaker
2. Then I will try searching the bluetooth speaker in mobile Bluetooth application
3. Then mobile Bluetooth search the device the pair the device and connect the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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