Subject: Tech Support Candidate - Sheema Chowdhry
From: Sheema Chowdhry <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 04:24:32 -0500

Tech Support
Test

Name

Sheema
Chowdhry

E-mail

[email-masked]

Phone Number

(+91) 9015468414

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Telus International

Technical support
executive

14/11/21

38000

Previous Employer 1

Expert Serve

Technical
support executive

31/03/21

33000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I need to check the
connection first, reboot the router if connection has an issue then I will
restart my computer then I will clear the cache. If after those steps it will
not work then I will check temp by run command and configure the settings of
host IP.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth speaker

2. Go to Bluetooth option in mobile

3. Search near by Bluetooth devices

4. Pair the Bluetooth speaker

5. Connect the Bluetooth speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have the customer service in Technical support 3
years of experience. I know how to handle the customer in technical support very
well.

On a scale of 1 - 5 please rate your fluency in
spoken English

5