Subject: Tech Support Candidate - Saurabh Surana
From: Saurabh Surana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 12:46:00 -0500

| | Tech Support Test

Name | Saurabh Surana
E-mail | [email-masked]
Phone Number | (91) 8385845945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Beawar (Rajasthan)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclinical Works | Software Specialist | 12-02-2022 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>>We try to open any other website like www.google.com see if it works.
>>We will check the connected WIFI network if it is connected or not or if it is showing no internet.
>> if we are connected to the wired network we will check and verify if the cable is properly connected or not.
>> We will clear the browser temp file and cache.
>> we will try use a different browser.
>> If every thing is working fine then we will restart the system and check and verify.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>>Turn on the Bluetooth Speaker
>>Turn on the Bluetooth in you phone
>>Search the available Bluetooth devices
>>Select the Bluetooth Speaker from the list
>>You will See a pop up on your mobile screen to pair
>> Click on pair button
>> Done

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills, Effective listening skills, Problem-solving skills , Adaptive, Positive  thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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