Subject: Tech Support Candidate - ASFAR IRFAN
From: ASFAR IRFAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 10:30:37 -0500

Tech Support
Test

Name

ASFAR
IRFAN

E-mail

[email-masked]

Phone Number

(+91) 9149302760

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

MAYUR VIHAR

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

UPGRAD

ASSOCIATE

4 JAN 2022

33300

Previous
Employer 1

HCL TECHNOLOGY

ANALYST

MAY
2022

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

IF I GET AN ERROR WHILE OPENING WEBSITE,

AT FIRST, CHECK THE NETWORK CONNECTIVITY, IF NOT CONFIGURED PROPERLY WILL
CONNECT TO THE NETWORK AGAIN AND TRY TO OPEN IT,  IF WEBSITE WORKING PROPERLY
,AND CONTINUE BROWSING  .

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

-POWER ON
THE BLUETOOTH

-OPEN THE PAIRING MODE

-OPEN BLUETOOTH SETTING FROM PHONE

-PAIR WITH THE ADDRESS OF THE BLUETOOTH

-ONCE PAIRING DONE

- ENJOY THE SESSION ON BLUETOOTH SPEAKER

What according to
you makes you a good candidate for customer service or technical support
job?

I CONSIDER MYSELF A GOOD FIT FOR THE ROLE

I AM TECH-SAVVY AND ADHERE TO SOLVING THE TECHNICAL PROBLEM EITHER S/W OR H/W.

I AM A QUICK LEARNER, ADAPT NEW TECHNOLOGY

On a scale of 1 - 5
please rate your fluency in spoken English

4