Subject: Tech Support Candidate - Kapil Kumar
From: Kapil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 07:44:24 -0500

| | Tech Support Test

Name | Kapil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9817772540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check for wifi connection, If WiFi signal is present than I put the computer on aeroplane mode and try to reconnect the WiFi router and If problem remains there than I switch off the modem router and start it again, if problem is there than I will change the DNS server settings by accessing network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are :
1. Switch on the Bluetooth in mobile phone and power on the speaker .
2. In mobile phone open the Bluetooth settings and search for the devices around, than on speaker press the Bluetooth button and when the light in speaker turn blue , start looking for the speaker name in Available device in Bluetooth settings.
3. Than tap on the speaker name on Bluetooth settings , now the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

The job itself deals with customer satisfaction, so one should first listen to the customer problem first and than solve their queries.
The nature of the job is to be patient and give support to the customer.
How many times customer ask for help the candidate should happy to help with his 100 percent dedication and calmness.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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