Subject: Tech Support Candidate - Naina Yadav
From: Naina Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 05:27:58 -0500

Tech Support
Test

Name

Naina
Yadav

E-mail

[email-masked]

Phone Number

(91) 7701917715

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hi3 Technologies Limited

Technical support
Executive

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First ,
let figure out where the problem is

With a little detective work , we can narrow down the cause of problem.

1. Open a new tab and check to see if you can load another website like
google.com or mozilla.org.

if you can open another site skip down to the problem only happens with certain
websites.

if you can't open another site continue on to the next step.

2. Launch another browser, like internet explorer or Microsoft edge and try to
open the site you were having problem with.

if the site works in another browser , see the problem only happens in
firefox.

if the site doesn't work in another browser, check out the problem happens in al
web browsers.

At last try clearing firefox's cookies and cache

1. Click on the menu button=to open the menu panel.

2.Click History and select clear ressent history

3. In the time range to clear :drop down select everything.

4. Below the drop down menu, select both cookies and cache. Make sure other
items you want to keep are not selected.

5. click OK

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Put your Bluetooth device in pairing mode by
pressing and holding the power butt on or pairing button.

2.iphone: Go to setting>Bluetooth>other devices. Tap the device to
connect

3.Android: Go to setting >connected devices>Bluetooth. Select Pair new
device and then tap the speakers name.

What according to
you makes you a good candidate for customer service or technical support
job?

I have been fascinated by technology all my life and I also
love working with people . I want to use technical know how to directly solve
issues customers are having. I want to be the person that makes life easier and
more enjoyable for folks who have run into a problem.

On a scale of 1 - 5
please rate your fluency in spoken English

5