Subject: Tech Support Candidate - Lokesh Chandra Thakur
From: Lokesh Chandra Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 04:26:04 -0500

Tech Support
Test

Name

Lokesh
Chandra Thakur

E-mail

[email-masked]

Phone Number

(+91) 8298120446

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

HCL Technologies Ltd

Service Desk
Engineer

1 October,2021

10k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: Open a new tab and check to see if you
can load another website like google.com.

Step 2: If you can open another site, skip down to The problem only happens with
certain websites.

Step 3: If the site works in another browser, then Click on the menu button to
open the menu panel.Click History and select Clear Recent History .

Step 4: Then check using CMD using ping command

after that as per the results getting proceed for next process for network
troubleshoot and OS update.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First turn
on the BT speaker to mode thereafter on another device as well then select that
device & pair accordingly.

What according to you makes you a
good candidate for customer service or technical support job?

I had worked on different projects with 'n' numbers of issues
related to all hardware as well as software issues also resolving the issues in
many highly secured ODC's where multiple users are affected, so we open priority
ticket(remedy) and resolved on priority basis as P1, P2, P3.

On a
scale of 1 - 5 please rate your fluency in spoken English

4