Subject: Tech Support Candidate - Riyas Ajmal
From: Riyas Ajmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 03:44:38 -0500

| | Tech Support Test

Name | Riyas Ajmal
E-mail | [email-masked]
Phone Number | (+91) 9751800311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Izee manpower | Technical engineer | | 15000
Previous Employer 1 | Ahana system and solutions | Technical support Engineer | | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First ill check whether the device is connected with the internet, if its not connected with internet then i have to check with the physical connection. All the physical connection are looks good then i have to check with the network drivers. Then i will ping the gateway and dns . If its pinging good then i have to check the web  address i have typed is correct or not then i will check with the alternative browser or check any of the browser extension , browser extension, antivirus and firewall is blocking that site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firet i have to make the Bluetooth speaker on , based on the manufacturer it will basd on how to enable the visibility

Second i have to search for the Bluetooth device in my mobile phone

Third connect the device and allow the required approval

What according to you makes you a good candidate for customer service or technical support job? | Resolving the user issues or guiding him in the correct way where the user can resolve the issue with patients will make a good technical support Engineer or a customer support representative
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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