Subject: Tech Support Candidate - Sanjay Roy
From: Sanjay Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Jan 2022 00:52:20 -0500

| | Tech Support Test

Name | Sanjay Roy
E-mail | [email-masked]
Phone Number | (+91) 7003093817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blitzpath innovation pvt ltd | Senior technical expertise | 19-12-2021 | 43000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection using ping command.

Check the internet settings and set to default.

Check the firewall is blocking the sites or not.

Check the website in other browser.

Tracert the site and check at what point it reaching.

Ping the ndtv.com and check for the server connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth in both the device.

Unhide or traceable the bluetooth in you mobile.

Search the speaker bluetooth and add it.

If the phone is connected to other device then the stop the connection and connect the blue tooth.

What according to you makes you a good candidate for customer service or technical support job?

He /she should be a good listener.

Prode more questions to go the root cause of the issue.

Get the confidence from the cx and solve the issue . If it related to hardware problem transfer the the call to respective dept for hardware change.

If the cx is angry always be cool and calm and listen to the problem and try to solve the issue as soon possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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