Subject: Tech Support Candidate - Mohammad Nadeem Nadeem
From: Mohammad Nadeem Nadeem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 15:02:16 -0500

| | Tech Support Test

Name | Mohammad Nadeem Nadeem
E-mail | [email-masked]
Phone Number | (091) 9921286793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akola, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grace infotech | Service provide | Immediately available to join | 20k
Previous Employer 1 | Master computer | Hardware and networking engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially check the the internet connectivity of the computer.
2. Clear cache of browser and try again.
3. Check any blocking software /application is present
4. Check proxy settings
5. Check if problem is there at the website's end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Turn on the Bluetooth connection of mobile and check for new device
Select the required device click pair
Then connect

What according to you makes you a good candidate for customer service or technical support job? | Patience and  good customer interaction makes the role of customer service representative smooth and hassle free
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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