Subject: Tech Support Candidate - Sarbartha Sarkar
From: Sarbartha Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 13:44:55 -0500

Tech Support
Test

Name

Sarbartha
Sarkar

E-mail

[email-masked]

Phone Number

(91) 8250528152

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 71 block b , b
11

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Sql, plsql, api testing, json

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Roundglass

Associate Support

NA

44620

Previous
Employer 1

Concentrix

Associate

13/05/2019

15000

Previous Employer 2

Ienergizer

Analyst

04/10/2021

35000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Screen shot of the issue

Ask for the browser name

Ask to clear cache and cookies

After the to have to take a call with api testing method with postman tool

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the Bluetooth of mobile phone
and the also switch on the Bluetooth speaker, after thet pair the both the
device, then it's connect Normally

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support (l2 support)

On a scale of 1 - 5
please rate your fluency in spoken English

4