Subject: Tech Support Candidate - Shuaizab Ayaz
From: Shuaizab Ayaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 12:24:25 -0500

| | Tech Support Test

Name | Shuaizab Ayaz
E-mail | [email-masked]
Phone Number | (+91) 7017644251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CSA | Working |
Previous Employer 1 | One9T technologies | Troubleshooting advisor | 9-Jan-2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the internet connection. If it's not working then I will try to reset router and connect it again.
If it works then fine, if not , then I will clear the cache of the browser, update if needed and close the browser.
Again I re-open the browser and check.
Hopefully it will work, else I have check opening the website in other browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Open Mobile Bluetooth and make it visible to other device.
*Open speaker's Bluetooth.
*Find the speaker name in Mobile's Bluetooth search.
*Click on it and it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Person who is hardworking and bit of tech savy can work for Customer service or technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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