Subject: Tech Support Candidate - Lucky Dawas
From: Lucky Dawas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 11:59:19 -0500

| | Tech Support Test

Name | Lucky Dawas
E-mail | [email-masked]
Phone Number | (91) 7351686748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cyient | Jr. GIS ENgineer | 12/21 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with
3. Try clearing Firefox and other browser's  cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the unit using the Power switch.

2. Using the native controls on your Bluetooth device, select the “ABC” in your Bluetooth settings to pair.

3. When successfully paired and connected.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. CSRs should display resolve differently than most people
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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