Subject: Tech Support Candidate - Saurabh Chaudhary
From: Saurabh Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 11:21:49 -0500

| | Tech Support Test

Name | Saurabh Chaudhary
E-mail | [email-masked]
Phone Number | (85276) 72808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MS Office System Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Satiate technologies | Technical support consultant | NA | 30000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check whether the computer is connected to internet or not. If yes, we will open the website in other browser and we also check for the error on the web page and resolve accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will open the bluetooth in both the devices then I will search the speaker and connect to the bluetooth then we are ready to go

What according to you makes you a good candidate for customer service or technical support job?

I like to help people with resolving their issue
I helps me to grow
It improves my IPCS

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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