Subject: Tech Support Candidate - Ashish Anand
From: Ashish Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 11:01:43 -0500

| | Tech Support Test

Name | Ashish Anand
E-mail | [email-masked]
Phone Number | (+91) 9304347523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 81
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | delta Electronics | Technical Support Engineer | 26 jan | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the proper net Connection / Refresh the Browser / The last option is Reset the Computer system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open The Speaker
2.Open the mobile Bluetooth
3.Go to pairing option on Mobile & searching the Speaker name
4. If match then Press on speaker name then Speaker is connect with Mobile

What according to you makes you a good candidate for customer service or technical support job?

1.Patience & Don't angry
2.Work hard/Faithfull for organization
3.Good Communication skill
4.I like Troubleshooting
5.Good knowledge in Electrical & Electronics

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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