Subject: Tech Support Candidate - Anupama shukla Anupama
From: Anupama shukla Anupama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:50:31 -0500

| | Tech Support Test

Name | Anupama shukla Anupama
E-mail | [email-masked]
Phone Number | (500078) 7827066719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Designer | Present | 30-40k
Previous Employer 1 | ITMasters | Tech support incharge | 10/04/2018 | 15k
Previous Employer 2 | Kinect power private limited | IPQC | 1/04/2017 | 8k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, let's figure out where is the issue.
2. The problem only happens with certain websites.
3. Try clearing Firefox's cookies and cache.
4. The website loads but doesn't work properly.
5. The problem only happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Tap pair new device. If you don't pair a new device, check under (available devices) to tap more refresh.
Tap the name of the Bluetooth device. You want to pair with your device.
Follow any one which is required to share.

What according to you makes you a good candidate for customer service or technical support job?

There are following things which can use
Communication skills, quick response, we identify customer needs, always be well dressed, Attitude, keep smiling, give proper to the point answer,time management, always work positive,flexible, organized

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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