Subject: Tech Support Candidate - Srishty .
From: Srishty . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 10:01:18 -0500

Tech Support
Test

Name

Srishty
.

E-mail

[email-masked]

Phone Number

(+91) 9625195834

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

NIIT LTD.

VIRTUAL
COORDINATOR

31st December 2021

25000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart my Device.

2. Make sure that the internet connection is working.

3. Check if the Website is Down for everybody or just me.

4.Try again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.

Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factor to be considered for someone to be a great candidate of a
customer service job. First, I think is experience, you can always have a better
trust to someone who has experience of doing something and their achievements on
that experience is a great factor too. Second is attitude, a person with a
positive personality will always be a good factor to any job. Someone who sees
every problem as an opportunity to improve or showcase their skill is a great
addition to a company. Lastly, education, though it is very important to some
that you finished at least a diploma it doesn't necessarily to others. Some
companies gives priority to trainings that are particular to the job you are
applying.

On a scale of 1 - 5 please rate your fluency in
spoken English

4