Subject: Tech Support Candidate - Bibhas Aon
From: Bibhas Aon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 09:54:31 -0500

Tech Support
Test

Name

Bibhas
Aon

E-mail

[email-masked]

Phone Number

(033) 9681058934

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS

Customer support engineer

13-02-2022

26500

Previous Employer 1

HCL

Engineer

31-01-2018

17000

Previous Employer 2

Net connect

Desktop support
engineer

23-05-2016

17000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check in other browser.

Delete cache in browser and check

Check proxy setting if it's correct or not

Check network is working fine or not

User having access of internet or only intranet

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
mobile setting and turn on hotspot

Power on Bluetooth speaker

Search Bluetooth devices from mobile

Pair speaker

What according to you makes you a good candidate
for customer service or technical support job?

8.2 years
experience says it all

On a scale of 1 - 5 please rate your
fluency in spoken English

4