Subject: Tech Support Candidate - Aditya Dayal Sonker
From: Aditya Dayal Sonker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 08:05:59 -0500

| | Tech Support Test

Name | Aditya Dayal Sonker
E-mail | [email-masked]
Phone Number | (226004) 7068693766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 15 April 2022 | 20,000
Previous Employer 1 | Sharda Construction Company | Site Engineer | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First we check user is using correct URL.
2-If URL is correct then we Clear cookies and caches (Ctrl+Shift+Del).
3-Try to access website in incognito mode and try to access on different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open settings
2-Click on bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear and then tap on your device.

What according to you makes you a good candidate for customer service or technical support job? | Because from Jan 2021 I am interacting with the users from whole world and I have the skills to understand the issue of the user and I have capability of problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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