Subject: Tech Support Candidate - Mahima Shrivastava
From: Mahima Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Jan 2022 01:05:35 -0500

Tech Support
Test

Name

Mahima
Shrivastava

E-mail

[email-masked]

Phone Number

(91) 7838461953

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gaur City

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Customer support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vcare solutions

Sr. Chat associate

25/12/2021

Previous Employer 1

Tech Mahindra

Customer care
executive

1/11/2020

Previous Employer 2

Commdel

Customer care
executive

8/10/2019

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I got the error while browsing any website,
firstly I will clear the history/cookies from the browser then I'll check the
internet connectivity & speed, if there is any issue with the connectivity
I'll check the router & will try to restart it from my end still if issue
persist I'll take a help from my service provider or technician.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth speaker should be on then we need to go to the
settings on the phone - Bluetooth on - pair the device - select device name-
connect

What according to you makes you a good candidate
for customer service or technical support job?

I have 5
year of work experience in bpo industry I worked with different organization
& process when it comes to domestic or international customers so I have the
ability to handle irritate customer

On a scale of 1 - 5
please rate your fluency in spoken English

4